END-USER ACCOUNT AND DATA PRIVACY:
I. M.N EYE HOSPITAL Pvt Ltd may by its Services, collect information relating to the devices through which you access the Website, and anonymous data of your usage. The collected information will be used only for improving the quality of MNEH's services and to build new services.
II. The Website allows M.N EYE HOSPITAL Pvt Ltd to have access to registered Users' personal email or phone number, for communication purpose so as to provide you a better way of having services and for obtaining feedback in relation to the service providers and their practice.
IV. The type of information collected from Users, including sensitive personal data or information;
V. The purpose, means and modes of usage of such information;
VI. Other information mandated by the SPI Rules.
VII. M.N EYE HOSPITAL Pvt Ltd shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to M.N EYE HOSPITAL Pvt Ltd or to any other person acting on behalf of MNEH.
VIII. M.N EYE HOSPITAL Pvt Ltd develops the database for users and the administration of such account will be exclusively with the user. The User is responsible for maintaining the confidentiality of the User's account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User's account and password, whether or not authorized by the User. The User shall immediately notify M.N EYE HOSPITAL Pvt Ltd of any actual or suspected unauthorized use of the User's account or password. Although M.N EYE HOSPITAL Pvt Ltd will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of M.N EYE HOSPITAL Pvt Ltd or others due to such unauthorized use.
IX. If a User provides any information that is untrue, inaccurate, not current, incorrect or incomplete (or becomes untrue, inaccurate, not current or incomplete), or M.N EYE HOSPITAL Pvt Ltd has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete; M.N EYE HOSPITAL Pvt Ltd has the right to discontinue the Services to the User at its sole discretion.
We value the trust you place in M.N eye Hospital Pvt Ltd. That's why we insist upon the highest standards for customer information privacy and transactions.
I. Collection of Personally Identifiable Information:
We collect personally identifiable information from you when you request for a service. We do not for any reason whatsoever sell your Personal Identifiable Information to any third party or otherwise trade on it.
Personally Identifiable Information
"Personally Identifiable Information" is the information that identifies a specific End User. Such unique identification and the subsequent submission of data are directly associated with your various activities at mneyehospitals.com such as creation of account, booking of service, payment process, sharing your feedback, suggesting a service etc. However, it is for you to choose not to engage in such activities.
Remember, once you enrol, it is mandatory to provide the required information
Some of the information that we collect includes:
• Mobile numbers,
• Email IDs
• Date of Birth
• Mailing Address
• Medical history
• Bank Account and Credit card information
• Any other personal information that may be supplied by you or collected about you from time to time according to the applicable local legislation.
Depending on your activity on www.mneyehospitals.com, some of the details we may ask are mandatory and some are optional. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.
The various purposes for which we need this information include, but not limited to:
a. Verifying you as a legitimate user.
b. Allowing you to place your booking for our services.
c. Informing you about your booking status.
d. Transactions and payment process
e. Medical records secure cloud storage
This information may also be used to analyze Website use, enhance our services for you, improve our marketing and promotional activities, administer our website and address your preferences.
We assure that your Personally Identifiable Information are private and secure at www.mneyehospitals.com and will not be sold, rented or traded to any third party entity without your explicit consent.
Only the staff, officers, employees, agents and representatives of www.mneyehospitals.com will view your file and the information contained therein without access to individual Medical records.
II. Partnering with Others:
M.N EYE HOSPITAL Pvt Ltd may partner with other online / Offline services to offer a combined service. Whenever we offer such combined services, M.N EYE HOSPITAL Pvt Ltd will make it clear who the partner is and it will be entirely upto you to use or not to use the service. We do due diligence before sharing any patient information is passed along to the partner.
III. Use of Demographic and Profile Data:
We use personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our service offerings, we collect and analyze demographic and profile data about our users' activity on our website.
IV. Provision of Aggregate Demographic Information to Third Parties:
M.N EYE HOSPITAL Pvt Ltd reserves the right to provide aggregate demographic information of its member base to third parties. We do not shared personal information of individual users with third parties.
A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. mneyehospital.com may place both permanent and temporary cookies in your computer's hard drive.
Visitors to mneyehospitals.com may also sign up for our newsletters without having to register.
VII. Email Communications
mneyehospitals.com will communicate with you through the email you have specified. Your email address is never shared with anybody within or outside our domain. mneyehospitals.com uses this email address to send you three types of communications:
a. Transactional information and messages for transactions you are undertaking
b. Sending you newsletters that you have subscribed to.
c. Sending you occasional announcements about changes in MNEH’s policies or announcement of new promotions or services.
d. Intimation and / or confirmation about booking of any services and any information related with your booking.
e. Disclosures required by law: It is possible that we may need to disclose personal information when required by law. We will disclose such information wherein we have a good faith and belief that it is necessary to comply with a court order, ongoing judicial proceeding or other legal process served on our company or to exercise our legal rights or defend against legal claims.
M.N EYE HOSPITAL PVT LTD Feedback Collection and Fraud Detection Policy
This policy document covers the philosophy, intent and methodology used by M.N EYE HOSPITAL PVT LTD to collect Feedback from Patients about Service who are part of MNEH.
I. Philosophy and Intent
We believe in transparency and authenticity, and these are the TWO primary pillars on which the Feedback collection system is built. We intend to help Patients make a well-informed decision when it comes to their Health and authentic Feedback helps them achieve that. Healthcare and Wellness Service providers being MNEH’s closest friends throughout our successful journey, would be the other beneficiary, with authentic Feedback circulating in the End User's circles.
II. How we collect Feedback
As of now M.N EYE HOSPITAL PVT LTD endeavors to reach out to the following group of authentic users:
Users who have availed services through mneyehospitals.com by selecting one or more listed service providers: M.N EYE HOSPITAL PVT LTD reaches out to these users via SMS / E-mail / Call / Online after their scheduled appointment schedule and ask them for Feedback on their experience with the Service provider. M.N EYE HOSPITAL PVT LTDhas complete ownership of this flow of feedback collection.
III. Nature of Feedback
The M.N EYE HOSPITAL PVT LTD Feedback Collection System currently asks users about their experience with the service provider. The parameters under which feedback would be collected is pre-defined for each service category:
M.N EYE HOSPITAL Pvt Ltd vouches that the parameters for each category would be decided on their terms and conditions to ensure transparency in the feedback mechanism. M.N EYE HOSPITAL Pvt Ltd would also ensure that the feedback parameters are advertised through website and / or through mobile application, SMS and email and other digital channels as well as offline mode.
I. Payment policy for subscribers and / or users will be governed as per the terms and conditions mentioned at the time of booking for a particular service provider or service. The User is urged to read and understand the terms of payment at the time of Booking.
II. For Service Providers, the payment policy will be governed by the agreement signed between Service Provider and MNEH. Without generality to the above mentioned terms and conditions, the policy is subject to change from time to time, without any further notification.
CANCELLATION AND REFUND POLICY:
The refund of any amount and / or payment for any service booking will be done by M.N EYE HOSPITAL Pvt Ltd as per the below mentioned cancellation and refund policy.
No Refund will be given for the cancellation of the Consultation or Investigative Procedures. But the patient would be able to redeem the sum paid as a service on a date other than the scheduled date if the date of booking was cancelled by the patient.